Help

My alarm didn't ring, or rang late

We're sorry. Dawnmates can't promise an alarm, because some things on a phone are outside its control. These checks help most.

1. Check your iPhone runs iOS 26 or later.
2. Check the silent switch and your volume.
3. Check your Focus. Allow Dawnmates in your Focus settings, or turn the Focus off for the night.
4. Keep Dawnmates installed and don't force it closed.
5. Charge your phone overnight. A very low battery can stop things.
6. Turn on backup reminders in Settings, so something follows if the alarm is late.

Backup reminders aren't arriving

1. On your iPhone, open Settings, then Notifications, then Dawnmates.
2. Turn on Allow Notifications.
3. Open Dawnmates and check backup reminders are on in Settings.

Backup reminders follow your phone's sound settings, so keep sound on if you can.

Nudges from my crew aren't arriving

• Check that Notifications are on for Dawnmates.
• Check that no Focus is hiding them.
• Make sure your phone is online.
• Open the app once to catch up.

The invite link didn't open the app

Make sure Dawnmates is installed first. Then try the link again from Messages or Safari.

If it still opens a web page, open Dawnmates, choose to join a crew and type the code instead.

A friend can't join my crew

• Check the code is typed just as it was sent.
• Ask them to update Dawnmates to the latest version.
• Make sure they're online while joining.
• A free crew holds four. Check that yours isn't full.

Your friend never needs to sign in or pay to join.

My purchase isn't showing

1. Open Settings in Dawnmates and choose Restore purchases.
2. Make sure you're using the same Apple account you bought with.
3. Close the app and open it again.

If it's still missing, email support@dawnmates.app and tell us roughly when you bought it.

Privacy requests

To ask for a copy of your data or have it deleted, write to privacy@dawnmates.app. You can also delete your account from inside the app, under Settings.